Prepaid card provider Netspend, a division of TSYS Inc., is going beyond cards to help its customers improve their lives. The company offers scholarships to its cardholders to help them further their education, with a goal of helping them improve their financial situations.
Last week I was very fortunate to attend the Prepaid International Forum (PIF) in the United Kingdom. I was invited by Craig James, PIFs Chairman, and his colleague Diane Brocklebank, PIF’s Commercial Director. Craig is the Founder and CEO of Neopay and is an NBPCA Board Member.
Handling customer disputes well affects your entire business, so it is critical to do it well.
Regulation is a constant concern for the prepaid industry, and compliance departments continuously need to update their knowledge just to stay ahead.
The problem with eliminating a payment choice has been brought into focus by a recent bill in Washington, D.C. to make it illegal to refuse cash. As The Washington Postreported, several restaurants have eliminated cash as an option, but some lawmakers in the district worry that the poor, especially those who cannot get bank accounts, will lose access to parts of the market.